Reservations & Groups Team Leader (Sales-Focused) Barcelona | Central Reservations | Full-time | Monday–Friday

At Generator, we don’t just sell beds — we create experiences in some of the world’s most exciting cities.

We are looking for a commercially driven Reservations & Groups Team Leader who can lead, inspire, and elevate a sales‑focused reservations team in a fast‑paced international environment.

This Is Not a Traditional Team Leader Role

This role goes far beyond operational supervision. You won’t just manage workflows—you’ll drive performance, conversion, revenue, and commercial mindset across both internal and outsourced teams.

You will

Lead and develop high‑performing reservations sales teams

Drive conversion, revenue growth, and upselling performance

Coach agents to move beyond “order taking” into proactive selling

Manage and optimise relationships with outsourcing partners

Work closely with Revenue, Sales, and Operations teams

Influence commercial performance across multiple European markets

What You’ll Own

Lead the daily operations and performance of the Groups & Reservations team

Monitor and drive KPIs including conversion, revenue, SLA, upselling, and productivity

Manage outsourced reservation teams and external partners, ensuring service quality, alignment, and performance delivery

Conduct regular performance reviews, calibrations, and operational follow‑ups with outsourcing providers

Ensure outsourced teams fully comply with Generator SOPs, commercial standards, and service expectations

Coach and develop agents through regular feedback,



training, and performance management

Ensure enquiries are proactively followed up and converted into confirmed business

Support complex negotiations and high‑value group opportunities

Drive outbound sales activity and commercial initiatives

Collaborate with Revenue Management to maximise occupancy and profitability

Ensure operational excellence across systems, billing, deposits, and booking accuracy

Identify opportunities to improve processes, workflows, and team efficiency

Create a positive, motivating, and high‑performance culture across internal and external teams

What We’re Looking For

Fluent English + French required (additional languages are a strong plus)

Previous experience leading hotel reservations or groups teams

Experience managing outsourcing partners or remote operational teams is highly valued

Strong commercial mindset with proven sales and conversion focus

Ability to coach, motivate, and develop high‑performing teams

Strong analytical and problem‑solving skills

Comfortable managing high‑volume and complex business

Excellent communication and stakeholder management skills

Highly organised with strong prioritisation abilities





Resilient and adaptable in a fast‑paced international environment

Tech & Tools

Experience with PMS systems (MEWS is a plus)

Familiar with OTAs, wholesale platforms, and booking channels

Strong working knowledge of Microsoft Office and reporting tools

Experience working with CRM or group reservation systems is highly valued

What’s In It For You

Competitive salary + leadership incentives

Performance bonus linked to team revenue and conversion results

Birthday day off

2 free nights per year across Generator properties

Staff rates for you, friends & family worldwide

Gym membership contribution

Continuous learning & leadership development opportunities

Social events and a vibrant, international culture

Work Schedule

Monday to Friday

No weekends

Stable working hours supporting work‑life balance

Career Growth This role offers strong exposure across commercial functions and international operations, with future growth opportunities into:

CRO Operations Management

Key Accounts & Commercial Leadership

Revenue Management

Sales Leadership

International Operational Leadership Roles

Why This Role Stands Out

Lead within a centralised commercial reservations hub

Gain exposure to international operations and outsourcing management

Direct impact on revenue and business performance

Work with international markets and complex group business

Be part of a growing company investing heavily in transformation and talent development

Help shape the future of Generator’s CRO strategy

📌 CRO Team Leader (Madrid)
🏢 Generator Hostels
📍 Madrid