GC Aesthetics is a leading integral player in breast implants. We design, develop, manufacture and market Best in class medical aesthetic solutions to contribute to women's healthcare, wellbing, confidence, empowerment and overall happiness, through safe and reliable devices in the hands of trained and qualified surgeons.

GCA has manufacturing operations in France and sells its implant products globally in more than 70 countries through direct and indirect sales teams.

By joining GC Aesthetics, you’ll be part of a company operating to standard of Class III medical devices, where innovation serves healthcare professionals.

You will work in an international environment where teamwork is at the heart of our DNA, in an agile and caring culture.

Our mission is to improve women’s lives — and we achieve it with passionate people.

The Customer Care Manager is responsible for leading the customer service function, ensuring high levels of customer satisfaction, and driving continuous improvement in customer experience.

The role oversees the customer care team, manages service operations, and acts as a key link between customers and internal departments.

Key Responsibilities Customer Care / Service

Lead and develop the customer care team

Build a skilled, engaged, customer‑focused team

Oversee daily service operations and workflows

Ensure timely, accurate handling of orders, enquiries, complaints, returns, and service issues

Establish and improve customer service processes

Ensure compliance with quality standards

Prepare management reports and analyze customer trends





Align customer service with business strategy

Anticipate demand trends and align service capacity

Use ERP, inventory planning, CRM, and Excel tools effectively

Logistics

Lead and develop the Logistic team

Organise warehouse daily operations / Select and manage transporterso

Define and monitor KPIs (Transportation costs, Activity KPIs…)

Inventory Management

Forecast demand across short‑, mid‑, and long‑term horizons

Monitor stock to avoid shortages and overstocking

Define, monitor and review stock levels in warehouse and at customers – aligned with GlobalTargets and based on Sales Forecasts

Manage stocks replenishment (Purchase Order to receipt)

Work closely with local finance team to deliver accurate information (KPIs)

Ensure compliance in terms of traceability and quality

Conclusion: Link service performance with operational efficiency and stock availability Measurement / KPIs

Customer satisfaction and retention levels

Service level compliance (Order to Remittance/Ship Complete on Time …)

Team engagement and performance

Process efficiency and continuous improvement outcomes

Stock levels accuracy and quality

Qualifications / Experience

5+ Years in a similar position

Business Acumen: Customer service from order to remittance and cash collection

Strong leadership and team management

Excellent communication and interpersonal skills

Strong analytical and reporting skills (Excel, PowerPoint, ERP, CRM …)

Ability to work under pressure and manage priorities

📌 Customer Care Manager (Madrid)
🏢 GC Aesthetics
📍 Madrid