Customer Care Agent (m/f/d) – Dutch Market (Inbound) Based in Barcelona, you will be the first point of contact for Dutch‑speaking and international B2B customers, handling inquiries via live chat, email, and phone.

Your Profile

Previous experience in B2B inbound support or inside sales

Confident handling of customer communication via chat, email, and phone

Strong interest in software solutions and digital tools

Customer‑focused, with a proactive and solution‑oriented mindset

Well‑organized, reliable, and comfortable working in a fast‑paced environment

Excellent verbal and written communication skills in Dutch (Level C2) and English (Level C1)

What Your Future Business Day Could Look Like

You’ll support customers on technical and product‑related questions, ensuring prompt and accurate resolution.

All interactions are accurately documented and customer data in the CRM stays current.





You’ll work closely with sales, product and technical teams to create a smooth and positive customer experience.

By staying informed of the latest product updates you’ll ensure customers receive the best possible support.

What You Can Look Forward To

Opportunities for personal and professional growth.

Prime location with easy access to parks and the ocean.

A creative, dynamic work environment that fosters innovation.

Nearby restaurants and a welcoming, inclusive team.

Equal opportunities for all: We welcome applications from people who are as diverse as we are – regardless of age, disability, ethnic origin and nationality, gender, religion, sexual orientation or social background.

📌 Customer Care Agent (m/f/d) – Dutch Market (Inbound)
🏢 ALEX u0026 GROSS
📍 Madrid