Customer Care & Operations Executive (English & German) Are you passionate about customer service, highly organised, and looking to join an international company where no two days are the same?

We are looking for a proactive and organised Customer Care & Operations Executive to join our Barcelona office on a full‑time self‑employed (autónomo/freelance contractor) basis.

This is a varied role combining customer service, logistics, administration, and office operations, making it idóneo for someone who enjoys both working with people and managing operational tasks.

What you’ll be doing

Assisting customers via telephone, email and live chat

Preparing quotations and providing product information

Processing customer orders and following cases through to completion

DNA kit preparation, fulfilment and dispatch

Printing documentation and assembling testing kits

Receiving and scanning returned DNA samples

Coordinating shipments with international courier companies





General office administration and inventory management

Working closely with our international customer service teams

We're looking for someone who has:

Very good domain of spoken and written German (essential)

Spanish is welcomed but not essential

Previous experience in Customer Service, Administration or Operations

Strong organisational abilities and attention to detail

Confidence using Microsoft Office (Outlook, Excel, Word and Teams)

Good computer skills and ability to learn new systems quickly

Ability to multitask in a fast‑paced environment

Professional telephone manner

Positive attitude and willingness to learn

What we offer

Salary review after 12 months based on performance

Friendly international working environment

Full equipment provided

Full product and systems training

Comfortable office with supportive team

📌 Customer Care & Operations Executive (English & German) (Madrid)
🏢 EDL International
📍 Madrid