- Respond to customer queries via email and phone in a timely and knowledgeable manner
- Troubleshoot and resolve issues while providing accurate information and following up as needed
- Document interactions and escalat* complex cases to the appropriate teams
- Ownership of incoming requests from customers, including the creation of tickets for the internal organization
- Ownership for tracking-to-resolution of recorded incidents or bugs
- Answering and handling customer inquiries for our customers in Europe
- Internally, you're the first point of contact for knowledge on the operational use of our software Requirements - Background in finance and or accounting is a strong plus
- Operational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus
- Ability to handle a variety of tasks at a high frequency
- Structured and detail oriented approach to work




- Fluency in English and Spanish, additional languages are a plus Core Competencies Demonstrates strong customer service skills by effectively responding to inquiries and resolving issues while maintaining detailed documentation. Proficient in managing high volumes of customer interactions with a structured approach, and fluent in English and Spanish to support diverse clientele. Highest-signal resume keywords - Customer Service
- Issue Resolution
- Ticket Creation
- Fluency in English and Spanish
- Operational Experience ATS Optimization Keywords Soft Skills - Detail Oriented
- Structured Approach
- Multitasking Ability Industry Keywords - Finance
- Accounting
- Customer Inquiries
- Operational Use of Software

📌 Customer Care Specialist – Spanish Speaker (Barcelona)
🏢 Jobtailor
📍 Barcelona