Customer Engagement Project Manager Valencia, Kingdom Of Spain, ES

Overview In this role you will drive end-to-end customer engagement initiatives for Lighthouse's non-managed accounts, shaping onboarding, retention, and lifecycle programs. You will collaborate across functions to design, launch, and optimize campaigns that demonstrate product value at scale.

You’ll use AI tools to streamline workflows and report impact to leadership, delivering tangible improvements in retention and engagement. This is a high-visibility, impact-focused role in a fast-growing hospitality AI company.

Key Responsibilities

Lead customer engagement projects end to end, coordinating cross-team timelines and owners.

Build and run targeted campaigns using Gainsight or similar platforms to reach non-managed accounts.

Improve retention and proactive engagement by identifying at‑risk customers and guiding lifecycle strategies.

Measure campaign performance and turn data into insights for stakeholders and leadership.

Support scalable onboarding experiences by partnering with teams to enhance digital flows and reduce high‑touch processes.

Apply AI to campaign workflows, content deployment, dashboards, and project execution, exploring scalable approaches.

Collaborate across customer engagement, customer care, account management,



and product teams to improve scalable onboarding and engagement.

Experience in customer engagement/operations/project management with ownership of programs or campaigns.

Hands‑on with Gainsight or similar customer engagement platforms; experience with Intercom or similar tools is valuable.

Strong project management skills: coordinating stakeholders, timelines, and deliverables.

Ability to design, execute, and assess campaigns with measurable outcomes and business impact.

Proficiency with data, reporting, and performance storytelling for leadership.

Comfort using AI tools to improve workflows and support execution.

Self‑starter with autonomy to identify opportunities and drive momentum.

Strong communication across teams and ability to balance operational detail with business context.

Experience with playbooks, lifecycle programs, onboarding journeys, or churn‑reduction initiatives is a plus.

Benefits

Compensaciones / Beneficios

Flexible working environment

Flexible time off

Health insurance

Career development

Impactful work

Competitive compensation

Qualifications

Flexible working environment

Versátil time off

Health insurance

Career development

Impactful work

Competitive compensation

Location Valencia, Kingdom Of Spain, ES

📌 Customer Engagement Project Manager (Madrid)
🏢 Lighthouse Intelligence
📍 Madrid