Shape the future of logistics with us! At Tosca, we help leading retailers and suppliers eliminate waste, reduce costs, and improve efficiency with reusable packaging solutions.

Role Overview We are seeking a Customer Service Asset Specialist to strengthen our EMEA team. As the primary point of contact for customers in the EMEA region, you’ll deliver a smooth and positive customer experience—from onboarding and order‑to‑invoice coordination to day‑to‑day support.

Responsibilities Provide customer support for various regions within EMEA and act as the first point of contact for questions and inquiries.

Maintain data and set up new customers, building long‑term relationships through excellent service.

Monitor daily warehouse movements and proactively identify and address discrepancies.

Coordinate inventory checks, taking responsibility for communication, analysis, and follow‑up.

Handle quality‑related issues and stay in close contact with the quality department until resolution.

Qualifications Completed vocational training as an industrial clerk, office administrator, or comparable experience in customer service.

Motivated and eager to learn—motivation is valued over many years of experience.

Very good English and Spanish; French language skills are required; additional languages are a plus.

Strong organizational skills with an eye for detail, ability to prioritize, and a hands‑on mentality.





Excellent communication skills and enjoyment of working with customers.

Confidence in using MS Office; internal software training will be provided.

Benefits Fixed‑term contract for 1 year with possibility of extension into a permanent contract, and a competitive remuneration package aligned with your skills and experience.

Local benefits applicable to the Madrid (Spain) location.

Home‑office up to 2 days/week possible after the onboarding period.

Continuous investment in personal and professional development through training and coaching.

Dynamic and fast‑growing company part of a strong international group, with a focus on sustainability.

Supportive, collaborative team environment where your ideas and contributions matter.

Equal Opportunity Statement We value diversity and equal opportunity. Applicants are welcomed based on their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us.

Recruitment Process External recruitment services/agencies will not be used for this position.

Privacy Notice Your personal data will be processed by Tosca for recruitment purposes in accordance with GDPR and applicable local data protection laws.

📌 Customer Service & Asset Specialist (Spain/France) (Madrid)
🏢 JobFlurry
📍 Madrid