Position: Customer Experience Specialist (Dutch)

Location: Valencia, Spain

Work model: on‑site

Employment type: Full‑time

DUTIES AND RESPONSIBILITIES

Provide customer support via phone, email, and chat for users of the fintech platform

Assist customers with payment-related inquiries, refunds, cancellations, and account-related questions

Mediate disputes between customers and partner webshops to ensure positive customer outcomes

Troubleshoot customer issues and contribute to process improvements and operational efficiency

Support achievement of team KPIs including customer satisfaction, response times, and handling times

Identify recurring customer feedback patterns and communicate insights to internal stakeholders

Collaborate with colleagues to improve customer experience and optimise business processes

Stay up to date with internal policies, fintech processes, and industry regulations





Deliver high-quality customer experience within a fast-paced international fintech environment.

REQUIREMENTS

Native/fluent in Dutch with good command in English

Previous customer service or customer-facing experience preferred

Strong communication and problem-solving abilities

Proactive, solution-oriented, and customer-focused mindset

Interest in fintech and digital financial services

Ability to think independently and find practical customer solutions

Technical or finance-related background considered an advantage

Comfortable working in dynamic scale-up environment.

BENEFITS

Competitive renumeration package

Health insurance

Free lunch

Spanish lessons

Bootcamp twice a week

Drinks every Friday

Be part of a dynamic and creative team with positive and friendly atmosphere

Guidance and tools to reach your full potential

And much more!!!

📌 Customer Experience Specialist (Dutch) (Madrid)
🏢 Toptalent Recruitment Agency
📍 Madrid