Location: Barcelona, Spain

We have a great opportunity within the Perfumery & Beauty Business Units as a Customer Experience Specialist based in Barcelona, Spain.

Key Responsibilities

Ensure an effective and efficient day-to-day order management/customer experience operations (including processing customer orders, changing orders, removing order blocks, etc.)

Regularly communicate with sales, logistics (including transportation and warehousing), accounts receivable and planning to resolve issues and ensure that customer expectations are met

Build an intimate relationship with DSM-Firmenich customers and internal stakeholders

Manage daily escalations and issues

Monitor relevant indicators that measure the level of service and propose related action plans for service improvements

Proactively seek innovative ways to enhance customer's satisfaction and improve DSM-Firmenich operating efficiencies

We bring

Work in a dynamic and highly rewarding multicultural environment

Attractive compensation package

Possibility to grow within the company

Adaptable work-time arrangements

You bring

3-5 years related experience with Planning and/or Customer Care

Fluent in English and French/Italian (optional)

Excellent planning, organizational and communication skills

Strong negotiation and problem solving skills

Detail oriented and able to work both independently and within a team environment





Excellent computer skills in MS office applications (Word, Excel, Access) and the ability to quickly learn new software/ERP packages, knowledge of SAP environment is a plus

Familiar with working in an industrial (ideally in Flavors & Fragrances) environment

Team player and network builder

Equal Opportunity Statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

📌 Customer Experience Specialist (Madrid)
🏢 dsm-firmenich
📍 Madrid