With a global presence that includes 11 offices, 4 manufacturing facilities, and 4 custom case centers, we create high-performance protective solutions that ensure our customers can focus on what matters most. Set the vision and priorities for the Customer Service function, aligning regional teams with global standards, business goals and service excellence. Lead, coach and develop a high-performing Customer Service team, building the structure, skills and culture needed to support future growth.

Oversee day-to-day service delivery, resource planning, workload priorities and performance metrics to ensure customers receive efficient, consistent support. Partner closely with Sales, Supply Chain, Operations, Finance and global leadership to solve service issues, improve processes and support business transformation. Champion continuous improvement, system enhancements and best‑practice ways of working across order management, escalations, complaints and customer service processes.

A proven Customer Service, Sales Support or customer‑facing operations leader, ideally with 5+ years of management experience in a multinational, matrix environment.



Confident stakeholder management and communication skills, with the ability to influence across functions, regions and leadership levels. Comfort using KPIs, process governance and continuous improvement to raise service performance and operational efficiency.

Fluent

English and strong digital confidence, ideally including SAP/SD, Salesforce and Microsoft Office;

We offer a relaxed and casual work environment, a strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard and your growth is supported. ~ General Mental Wellness Program ~22 Days of Paid Vacation, plus Additional Leave Days, in addition to Public Holidays ~ Service Recognition Program ~ Amazing employee discount program on Peli Products, Peli branded apparel and gear ~ Employee referral program – get paid to work with your trusted network. ~ Established reputable brand offering premium products – you’ll be proud to represent Peli! ~

📌 Customer Service Manager - Temporary (Temporary) (Madrid)
🏢 JobFlurry
📍 Madrid