Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world‑class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award‑winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry‑first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

- Manage end-to-end customer service operations for renewals administration, support agreements, and warranty management (post‑sales services) across the EMEA region.

- Collaborate closely with Account Managers and Sales teams to prepare, validate, and deliver accurate quotes and contract renewals to customers.

- Process customer purchase orders (POs) within agreed SLAs, ensuring full compliance with internal policies and procedures.

- Monitor and control the complete order lifecycle, ensuring timely execution, issue resolution, and closure.

- Handle customer and internal queries related to contracts, renewals, invoicing, and warranty administration,



ensuring clear and effective communication.

- Maintain and ensure accuracy of warranty data (start/end dates) and contract information within systems.

- Act as a key interface between customers, sales, service centers, and finance/collections teams to deliver seamless service.

- Proactively resolve complex customer issues using sound judgment, established processes, and customer‑focused solutions.

- Identify and implement process improvements to enhance efficiency, quality, and customer satisfaction.

- Manage multiple priorities in a fast‑paced, high‑volume, and complex administrative environment with strong attention to detail.

- Contribute positively to the team by being a motivated, reliable, and inspiring team player, fostering a collaborative “One Keysight” culture.

Qualifications

- Fluent Swedish is required; Finnish is highly valued.

- Professional proficiency in English is mandatory.

- Minimum of 2 years relevant experience in a complex, fast‑paced customer service environment.

- Comfortable working in a complex, detail‑oriented administrative role within a fast‑paced environment.

- Highly motivated, proactive, and willing to take on new challenges.

- Positive, inspiring, and collaborative team player, able to act as a team booster.

- Confident and resilient, with a secure and solution‑oriented mindset.

Careers Privacy Statement Keysight is an Equal Opportunity Employer.

📌 Customer Service Specialist – Renewals Administration (Swedish & Finnish) (Madrid)
🏢 Keysight Technologies Sales Spain
📍 Madrid