At Newrest, we move forward thanks to those who get involved, take risks, and are eager to develop. Join a dynamic team with an entrepreneurial and sporty mindset, where decisions are taken quickly without fear of failure. At Newrest, everyone contributes to the Group’s growth. Here, hands‑on experience matters, even the CEO pushes trolleys.

About Newrest Newrest, an expert in out‑of‑home catering and Facility Management, is one of the world leaders in multi‑sector catering. Driven by a pioneering “Unlimited” spirit, the Group operates in 53 countries with 60,000 employees.

Our services cover a wide range of areas: airline catering, buy‑on‑board, onboard duty free, concession catering, remote sites and Facility Management services, rail catering, airport and motorway concessions. More than just a company, Newrest represents a true family, with 97 % of its capital owned by over 700 employees.

Key Responsibilities

As the commercial manager in the subsidiary, you are the interface between our airline’s customers and the internal team

You will ensure all information (flight schedules, manuals, menu changes and any other instructions…) is distributed to all “key” people of the unit

Ensure information is clearly understood, completed and applied by everyone

Intensively control the compliance of the preparation and delivery of agreed services (flight checks, chef tables…)

Ensure billing is correct: all items are charged at the right price





Provide excellent relationship with stakeholders to retain and create a unique operational and commercial relationship

Provide centralized and fluid external / internal operational communication between the unit and clients

Control and monitor the crew comment: adequate response within 24 hours

Ensure proper execution of corrective actions

Create business relationships with new customers, allowing the signing of new contracts

Ensure that the airline quality dashboard is maintained

Minimum 2 years of experience in commercial or customer services positions

Experience in catering companies is mandatory A previous experience on Airlines customer services is appreciated

English and Spanish fluent mandatory

Customer focus, empathy, negotiation skills, constancy, work under pressure, results oriented

Client satisfaction will be your priority

Attention to detail

Focused on compliance at all time

Resilient to stressful situations

Well organized, rigorous and methodical yet versátil to adapt to local constraints

Commercial awareness

Hands on personality

Excellent computer skills (Office Suite)

€3.4 billion in revenue (2024/2025)

Double‑digit growth since 2020

Development of Industry 4.0: Digital Factory: https://www.youtube.com/watch?v=2fq_qXf7WFo

In‑house ERP system: Winrest A Graduate Program that develops young talent

Management of the entire value chain: from raw material procurement to delivery on the tarmac

Over 2 million meals served per day

Group news available here: https://media.newrest.eu/

📌 Customer Service Manager (Madrid)
🏢 Newrest
📍 Madrid