At Peli, we engineer products that stand up to the world's toughest conditions—because the people who rely on us do too. For nearly 50 years, we've been a trusted partner for military personnel, first responders, outdoor adventurers, and innovators who push the limits.

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With a global presence that includes 11 offices, 4 manufacturing facilities, and 4 custom case centers, we create high-performance protective solutions that ensure our customers can focus on what matters most. Whether it's transporting critical medical supplies, securing mission-essential equipment, or keeping expedition gear safe, Peli products are Built to Protect to Equip for the Mission.

Responsibilities

Set the vision and priorities for the Customer Service function, aligning regional teams with global standards, business goals and service excellence.

Lead, coach and develop a high-performing Customer Service team, building the structure, skills and culture needed to support future growth.

Oversee day-to-day service delivery, resource planning, workload priorities and performance metrics to ensure customers receive efficient, consistent support.

Partner closely with Sales, Supply Chain, Operations, Finance and global leadership to solve service issues, improve processes and support business transformation.

Champion continuous improvement,



system enhancements and best-practice ways of working across order management, escalations, complaints and customer service processes.

Qualifications A proven Customer Service, Sales Support or customer‑facing operations leader, ideally with 5+ years of management experience in a multinational, matrix environment.

Confident stakeholder management and communication skills, with the ability to influence across functions, regions and leadership levels.

Comfort using KPIs, process governance and continuous improvement to raise service performance and operational efficiency.

Fluent English and strong digital confidence, ideally including SAP/SD, Salesforce and Microsoft Office.

Benefits

General Mental Wellness Program

22 Days of Paid Vacation, plus Additional Leave Days, in addition to Public Holidays

Service Recognition Program

Amazing employee discount program on Peli Products, Peli branded apparel and gear

Employee referral program – get paid to work with your trusted network.

We offer a relaxed and casual work environment, a strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard and your growth is supported.

Established reputable brand offering premium products – you'll be proud to represent Peli!

📌 Customer Service Manager - Temporary (Madrid)
🏢 PELI Products
📍 Madrid