Customer Service Representative Location: Łódź, Poland (remote); Alzira, Spain (on site); Barcelona, Spain (on site); Porto, Portugal (remote); Prague, Czech Republic (on site).
Department: Customer Service
Employment Type: Full-time
Shift: On site
Job Details
Position Job Title: Customer Service Representative (CSR)
Business Group and Business Unit: Amcor Flexibles Europe, Middle East & Africa (AFEMEA)
Function: Customer Service & Supply Chain
Sub-Function: Customer Service
Line Manager’s Job Title: Customer Service Team Leader / Customer Service Manager
Location: AF Łódź - remote; AF Alzira - on site; AF Barcelona - on site; AF Porto - remote; Prague office - on site
Contract: 12 months +
Vacancies: 2
Job Purpose The Customer Service Representative is the central point of contact between our customers and Amcor, delivering the best possible customer experience. The role requires a customer‑centric mindset, autonomy, strong self‑organization, and the ability to manage communications with stakeholders at various levels. Continuous improvement is a critical component; the successful candidate will learn and apply new working methods to enhance service delivery.
Job Dimensions & Scope Internal & External Relationships
Plant neighbouring functions: quality, supply chain, planning, logistics, production, finance and more
Central functions: sales, pricing, commercial, customer service, finance
External customers
Principal Accountabilities
Manage end‑to‑end order management, from order placement through delivery in our Customer Relationship Management and ERP systems
Work closely with functional areas to monitor customer requirements throughout the order fulfilment process,
advising customers and sales of any significant delays and providing alternatives to ensure expectations are met and identify opportunities for value‑added services
Prepare for and lead annual, bi‑annual or quarterly performance reviews with customers and neighbouring functions
Manage customer requests and share all customer information, including forecasts, with colleagues from neighbouring functions
Proactively manage customer finished‑goods levels and aged inventory in collaboration with neighbouring functions
Acknowledge and enter customer complaints, ensuring prompt feedback to the customer
Initiate return of goods where applicable
Coordinate expediting of rush shipments and monitor progress to delivery
Initiate the request for credit and debit notes in collaboration with finance
Support disputed invoice process with finance and credit collection
Build customer knowledge necessary to manage the relationship, including service level agreements, contracts and other useful information
Continuously strive to improve customer relations with prompt, efficient service and resolve complex problems proactively
Identify better ways of working to provide the best service possible
Maintain OHSE and hygiene standards provided by Amcor and local legislation
Qualifications & Requirements Formal Qualifications and Experience
Experience in a similar position, preferably in packaging or manufacturing environment
Experience with SAP and Salesforce.com preferred
Strong Excel skills appreciated
Fluent in English and Italian; other languages a plus
Specific Skills
Customer focused
Results oriented
Excellent interpersonal and communication skills
Ability to build collaborative relationships
Excellent time management and organisational skills
Ability to work as part of a multi‑structure team
Self‑motivated
📌 Customer Service Representative (Madrid)
🏢 Amcor
📍 Madrid