We’re Hiring: Customer Service Representative– Terminal Operations Port of Barcelona (Port of Barcelona). Moll de l’Energia, Barcelona

At

Tradebe Port Services , part of the

Tradebe group , we are looking for a proactive and customer-focused

Customer Service Representative to join our terminal operations team in Barcelona.

We operate a state-of-the-art bulk liquid storage terminal , providing safe and efficient storage and handling of products such as fuels, biofuels, chemicals, and other liquid bulk products in a dynamic port environment.

You will act as the key interface between customers and terminal operations, ensuring smooth coordination of product movements, accurate documentation, and an excellent level of customer service in a fast-paced industrial setting.

Customer Interface

Act as the main point of contact for customers in English and Spanish

Manage operational requests with a strong focus on responsiveness and service quality

Monitor service KPIs and customer satisfaction

Operations Coordination

Coordinate inbound and outbound product movements (vessel, truck, pipeline, rail)

Liaise with terminal operations, logistics providers, and customs agents

Follow up daily terminal activities to ensure alignment with customer requirements





Proactively identify and resolve operational issues

Documentation & Systems

Prepare and manage operational documentation (nominations, delivery notes, loading/discharge plans, invoices)

Ensure accurate data entry into ERP and terminal systems

Support inventory tracking and reporting

Compliance & Improvement

Support safety, quality, and audit processes

Contribute to continuous improvement initiatives

Help ensure compliance with terminal procedures and regulations

Degree in Logistics, Supply Chain, Business Administration, or similar

Experience in logistics, terminal operations, or industrial environments

Strong organizational and communication skills

Ability to work under pressure in a fast-moving operational context

Proficiency in ERP systems and Microsoft Office

Fluent in English and Spanish

What We Offer A dynamic role at the intersection of commercial and operations

International customer exposure

Learning and development in a critical infrastructure environment A strong culture focused on safety, reliability, and operational excellence

Interested? Apply now or share this opportunity with your network!

📌 Customer Service Representative - Port Services (Madrid)
🏢 Tradebe
📍 Madrid