Why Sakura? When it comes to diagnosing cancer, there’s no time to wait! At Sakura, we’re driven by our desire to advance cancer diagnosis through fully automated anatomic pathology and by providing our partners & patients with best-in-class innovations, quality and customer care.

What we do We empower pathology professionals all over the world by providing integrated solutions to deliver accurate and fast diagnoses of cancer and to optimise treatment success for each life we touch!

Opportunity As

Customer Service Specialist , you will be responsible for supporting customers in the Polish market, while being part of the Spanish team based in Barcelona. You will manage all customer interactions, order-to-cash administration, and provide internal support to colleagues in service, logistics and sales. This role is perfect for someone who enjoys working with multiple teams, can manage diverse tasks in a structured way, and communicates confidently across cultures and languages.

Key Responsibilities

First point of contact for Polish customers: answer inquiries, process orders, and manage service-related questions

Handle all administrative tasks in the "order-to-cash" workflow: from order processing and invoicing to service contracts and collection

Communicate clearly about backorders, product updates, pricing changes and delivery timelines

Provide organisational and administrative support to local colleagues in areas like car management, IT assets, marketing materials, and supplier coordination

Process service calls, plan interventions, order spare parts,



and monitor inventory

Maintain and update internal procedures and documentation

Collaborate closely with the Central Office and internal European teams

Support the organisation of customer meetings, internal workshops, and events

Actively participate in projects and serve as liaison for relevant functions

Requirements

Vocational education level in Marketing, Sales, or a similar discipline, or equivalent Spanish qualification

Fluency in Polish (written and spoken) and strong command of Spanish or English or German.

Minimum of 5 years of relevant customer service experience, ideally in an international setting

Solid experience with order-to-cash workflows, including invoicing and collection processes

Customer-focused and confident in communication — both verbal and written

Strong multitasking and prioritisation skills

Proficient with Microsoft Office and ERP systems (experience with Oracle Cloud is a plus)

Detail-oriented, accurate, and able to work independently A collaborative team player with a hands-on, "can-do" mindset

Availability to start soon, enabling a smooth onboarding process

Only candidates with a valid EU work visa will be considered.

Benefits A competitive salary package including a performance-based bonus that rewards your impact and results.

A mobile phone and laptop so you can work efficiently and stay connected at the office at home or on the go.

A pension scheme for your financial wellbeing.

30 days of annual leave.

Accident insurance for extra security.

📌 Customer Service Specialist – Barcelona (Polish Market) (Madrid)
🏢 Sakura Finetek Europe
📍 Madrid