Responsibilities

As a Product Adoption Specialist, you’ll be the first point of contact for customers in the Design & Manufacturing space as they begin their journey with Autodesk solutions

Working across the EMEA region and reporting to the Manager of Emerging Business Customer Success, you’ll drive high-quality customer engagements through proactive outreach — via phone, email, and digital channels — to ensure customers are activated, onboarded, and set up for long-term success

Your passion for technology, understanding of the D&M; industry, and ability to connect with customers across markets will make you an essential part of our general Customer Success team

Serve as the primary contact for customers during product activation — guiding them through login, user assignment, and project setup

Drive a high volume of quality engagements via phone, email, and other digital channels to maximize customer impact

Develop and execute onboarding and adoption strategies that increase customer value and product usage

Support customers through early product milestones, identifying and resolving friction points before they become risk

Analyze activation and usage data to identify trends, surface insights, and improve customer outcomes





Collaborate cross-functionally with Sales, Channel Partners, and Support to drive customer success milestones

Document all customer activity and opportunities accurately in Salesforce

Qualifications

Strong communication skills with the ability to explain technical concepts clearly to a range of audiences

Familiarity with Autodesk Fusion or comparable D&M; tools (e.g. SolidWorks, CATIA, Siemens NX)

Experience in a customer-facing role — Customer Success, Account Management, technical support, or similar

Fluency in English and German (written and spoken)

Comfortable managing multiple customer accounts and priorities simultaneously

Proficiency in Salesforce or a similar CRM

Knowledge of 3D modeling tools or cloud technologies

Bachelor’s degree in Engineering, IT, or a related discipline — or equivalent experience

Experience with SaaS, cloud-based software, or subscription business models

Background in MFG, D&M;, PLM, or a related technical field

Additional fluency in French or Italian

If this sounds like you — even if you don’t meet every qualification — please consider applying. We value growth mindsets and potential just as much as experience.

📌 Customer Success Specialist (Fusion - German Speaker) (Madrid)
🏢 Autodesk
📍 Madrid