30 jul
|
Idukki UGC platform
|
Madrid
30 jul
Idukki UGC platform
Madrid
About the Role You own the post‑sale lifecycle for our biggest accounts. That includes an 18‑account book averaging $170 K ARR. The bar is set with quarterly QBRs run from real data (not slides), 12‑week onboarding plans, and a net retention target of 118 %.
What you'll do
Own renewal and expansion across 18 strategic accounts.
Lead quarterly business reviews, each including a live A/B‑test result and one new capability.
Partner with the SE on every renewal‑blocking technical issue.
Identify expansion opportunities such as signage, agentic shopping, and rights API across the book.
What you'll need
5+ years of CS experience at a SaaS company selling into e‑commerce, martech, or retail tech.
Track record carrying a $2 M+ ARR book at 110 %+ NRR.
Comfortable interacting with C‑suite and VP‑level executives.
Will‑tear‑up‑the‑slide‑deck‑and‑show‑the‑dashboard energy.
Customer Success Manager. Enterprise – Amer, Kingdom Of Spain, ES
📌 Customer Success Manager. Enterprise (Madrid)
🏢 Idukki UGC platform
📍 Madrid