We are seeking a passionate hands‑on

Technical Product Support to drive our customer satisfaction supporting them to successfully use our products throughout their lifecycle.

You will be responsible for providing principal technical support for our customers, collecting data and resolving user problems, educating them on solutions promptly and professionally. Ensuring end‑user needs are met with consistently high quality of service provided and updating the team on progress toward solution while creating walkthrough documentation of each client issue/solution.

What will you do Technical support

First point of contact of customers

Resolving technical issues: maintenance of common issues data base, quality and warranty claims. Onboarding process of new customers (support, guidance, …)

Creating help documentation and video guides to address known issues and prevent recurring customer complaints and about new software

Closely working with the Technical Service department, Supply Chain, Quality Management and Product Management to inform about potential issues with products, to identify margin of improvements

Proactively informing customers and partners about new software releases and creating related documentation

Updating and maintaining customer data in the CRM system

Stock control

Managing the yearly inventory check:





Inspecting demo units to ensure they remain in good condition

Stock updated in CRM system (SAP)

Updating yearly Customer Success demo units and products inventory, both customers and partners loans

What do we expect

Bachelor’s degree, preferably in a technical field, or proven hands‑on experience in technical support for customers

At least 2 years of experience with technical products, preferably in a product support or repair service capacity, using CRM tools as SAP

Strong customer focus and service mindset, strong communication, and interpersonal skills

Creative problem‑solver that can envision and articulate solutions to complex customer problems and issues

High level of English and German

Our offer

Adaptable working hours and hybrid work model (3 days home office and 2 days in the office)

Competitive salaries + bonuses, medical insurance, and ongoing training and development opportunities.

Medical insurance

Comfortable kitchen with coffee and healthy snacks

Participation in activities out of office and a working environment in which you will always be supported

If you enjoy working with instruments, can solve technical problems quickly, and like interacting with customers, we would love to hear from you.

For this position we only consider direct applications via our platform.

📌 Customer Technical Support (Madrid)
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