We are looking for an Account Manager to join our Customer Experience team in the Portuguese Market. The role is responsible for being the first point of contact with existing customers, answering queries, and increasing client satisfaction.

The Role

Identify upsell opportunities and generate minimum revenue from each client.

Build strong client relationships and understand their requirements through regular video calls.

Provide after‑sales support to retain customers.

Ensure prompt and accurate answers to clients’ queries.

Recognize and proactively report trends, potential weaknesses and help find the best solution to improve customers’ journeys and our product.

Your Profile

You have experience in a customer service and sales position, preferably in online support.

You are analytical, organized, and a great multitasker.

You have a digital profile: you enjoy and adapt easily to new tech tools.

You are interested in the B2B SaaS environment.





You are a good communicator and you empathize quickly with people.

You are proactive and you like to put forward new ideas.

A native level of Portuguese is required and professional English.

Benefits

High growth, multicultural and friendly environment.

Alan private health insurance.

Healthy life with Wellhub (Gyms, pools, outdoor classes).

Save expenses with Cobee.

Language classes.

Breakfast in the office and organic fruit.

Nora discounts.

Free caffeine and theine.

Pet Friendly.

Equal Opportunity We believe in diverse talent: We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply. We believe in inclusion: We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities.

📌 CX Account Manager Portuguese Market (Madrid)
🏢 Factorial
📍 Madrid