Centralize and manage the relationship with DACH customers across the full order-to-cash cycle, ensuring service excellence while resolving operational challenges efficiently.

What you'll get to do

Act as the main point of contact for customers, ensuring smooth communication and quick resolution of queries.

Manage orders through SAP, EDI and email, providing updates and handling incidents such as stock shortages.

Oversee order and delivery processes, including order validation, release and follow‑up.

Coordinate with logistics teams to manage delivery issues and delays.

Ensure efficient transport planning and shipment follow‑up.

Handle customer claims, including analysis and creation of credit/debit notes.

Monitor and share performance KPIs with clients, identifying opportunities for improvement.





We'd love to meet you if you have

2+ years of experience in a similar customer operations / order management role.

University degree.

Fluent German (C1/C2), English and Spanish.

Strong knowledge of OTC processes, SAP, and Excel.

Excellent communication and stakeholder management.

Team player with great interpersonal skills.

Strong analytical mindset.

Problem‑solving and solution‑oriented approach.

Ability to manage pressure in a fast‑paced environment.

A few things you'll love about us An entrepreneurial, creative and welcoming work culture.

Hybrid work policy.

Employee discount on our products.

📌 DACH Customer Care Executive Temporary (Madrid)
🏢 Puig
📍 Madrid