Picture this: short commutes, international colleagues, sunshine most of the year — and a role where you're actually learning how a global online business works behind the scenes.

Founded in 2008, our client is a major player in the international iGaming industry, operating multiple sportsbook and casino brands across integral markets. With over 500 employees across seven locations, they combine scale with a people-focused culture.

They don't aim for "good enough." They aim for best-in-class customer experience, and that's where you come in.

The Role This isn't a copy-paste customer service job. You'll become an expert on the company's sportsbook and casino products and act as a one-stop contact point for players.

You’ll handle daily communication via calls, live chat, and email, making sure players receive fast, clear, and professional support. No two days look the same, and that's part of what makes the role interesting.

You will

Resolve customer queries across phone, chat, and email

Take ownership of complex cases and follow them through to resolution

Work directly with internal teams and external providers

Approve withdrawals and handle account-related processes

Process KYC documentation and conduct enhanced due diligence when needed

Run daily security and transaction checks to protect the business





Contribute to team KPIs and overall service levels

Share feedback to improve systems, FAQs, and internal processes

Support management with ad hoc analysis of customer trends

Development & Growth Our client actively invests in employee development through an internal programme. You'll gain exposure to areas like:

Escalations

Fraud & Risk

Compliance

Commercial

Product

It's designed to help you grow beyond your role and open doors internally, not just keep you in one position.

Requirements

Fluent Danish (written & spoken)

Comfortable working shifts

Strong problem-solving and analytical mindset

Able to multitask in a fast-paced environment

Interest in sports and casino is a plus

Min 1+ year of previous customer support experience (chat, phone, email)

Benefits

Hybrid setup with real flexibility

Up to 40 days per year working remotely from anywhere

Relocation package + bonus scheme

International private health insurance

Wellbeing allowance

Home office setup bonus

Weekly and quarterly team events

Office breakfast (Tuesdays) & lunch (Mon/Wed)

This role is ideal if you want international experience, industry knowledge, and a lifestyle upgrade, without putting your career on pause.

📌 Danish-speaking Customer Support Agent for iGaming client in Malta (Madrid)
🏢 Next Job Abroad
📍 Madrid