Key Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Assist customers with product-related questions, order processing, and technical support.

Provide solutions by troubleshooting and identifying customer needs.

Maintain accurate records of customer interactions in the system.

Collaborate with other departments to resolve customer issues efficiently.

Stay updated with company products and services to offer accurate information.

Requirements

Native Danish speaker with advanced English proficiency.

Excellent communication and interpersonal skills, both written and spoken.

User-friendly PC skills, including Office 365, CRM databases, and other internal platforms.

Problem‑solving and solution‑driven mentality.

Positive and motivated mindset to tackle challenging customer issues.

Goal‑oriented work approach.

Open‑minded to changing priorities and business processes.

Affinity with accommodation platforms.

Experience within customer service or contact center environments is valued.

Availability to work from the office and from home (within 100km from the office).





Contract Details

39h/week Full‑time contract (Monday to Sunday) with fixed working hours and 2 days off per week.

Available shift: 09:00‑20:00hrs (Rotatory).

Starting with a Temporary Contract that may evolve into a Permanent contract based on business needs.

Holidays: 27 working days per year.

Benefits

Feel Good program: Spanish lessons, quizzes with prizes, and free group activities such as running, beach volleyball, roller skating, and more.

Free private health insurance upon getting a permanent contract.

Adaptable remuneration options for nursery school and transport after the probation period.

Multicultural and international working environment.

Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield).

Free coffee every day and free fruit once a week.

Be part of an exciting, industry‑leading department with opportunities for career growth.

3 weeks of initial training and continued personal coaching.

📌 Danish Speaking Junior Customer Support (Madrid)
🏢 CallForTalents
📍 Madrid