Responsibilities

As an Engagement Manager on our Professional Services team, you will be responsible for all aspects of successful engagements for Gong prospects & customers across our most strategic accounts

Your ability to work independently while keeping commitments to time, cost, and scope while juggling multiple concurrent activities is essential. Based predominantly on custom Statements of Work (“SOW”)’s, you will manage the entire engagement lifecycle for our Customers

This includes but is not limited to project kickoffs, workshops, testing, go-lives, risk management, and overall project management to ensure Customers are #ravingfans of Gong

Lead all aspects of implementations for Enterprise Gong customers

Ability to manage multiple projects to schedule, meet milestones, forecast work according to project plans, and ensure deadlines are met

Manage competing priorities effectively across multiple customers and SOW-based projects

Conduct & coordinate meetings onsite and remotely according to the Gong Professional Services methodology standards





Execute discovery workshops to map customer use cases to the Gong platform

Provide regular communications (verbal and written) to leadership, project teams, and customers

Identify and mitigate engagement risks. Handle and control project scope

Challenge, recommend, and redirect teams as well as client expectations when needed for successful program delivery

Ability to gather requirements and issue change orders as appropriate

Partner with Sales & Customer Success to ensure a seamless transition from presales to post sales

Facilitate identification, internal communication, and remediation for product issues

Ideate and develop new program deliverables that help improve existing team process

Opportunistically present with sales on positioning Professional Services packages

Contribute and provide feedback to the Gong implementation methodology

Benefits

Mental health support resources

Work from home stipend

Generous vacation days

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📌 Engagement Manager (Madrid)
🏢 Gong
📍 Madrid