Responsibilities

Leverage operational performance metrics and insights to frame, prioritize and drive Madrid hub efficiency initiatives.

Lead the continuous improvement of operational processes to increase productivity, simplifying workflows, eliminating bottlenecks and improving service resilience.

Act as a key operational partner to the Head of the Madrid Hub, providing insights and recommendations to support performance, efficiency and decision‑making.

Lead business cases and presentation decks to support the Head of MAD hub with IACG director’s board.

Propose and implement process improvements in the Madrid Cargo Hub Operation.

Manage a portfolio of suppliers which performs part of the Madrid Cargo Hub Operation (including MASA trucks, South ramp, equipment maintenance, etc).

Maintain close day‑to‑day control of supplier performance against agreed SLAs, KPIs and service levels, ensuring operational continuity, safety and quality.

Work closely with Procurement in the renewal, negotiation and performance management of supplier contracts providing operational input and accountability.

Own the optimisation of staff rostering and operational resource deployment,



ensuring alignment with operational demand, productivity targets, training requirements and compliance.

Handle equipment fleet management of the Madrid Hub cargo operation (dollies, forklifts, etc, including purchase, maintenance, stock and utilisation levels).

Requirements

At least 5 years of experience in managing suppliers, supply chain processes or operations, warehouse or similar.

Project management could be an option.

Experience in the cargo airline industry desirable.

Able to develop relationships across different teams, as well as work individually.

Able to communicate effectively with stakeholders across the IAG group, both orally and in writing in Spanish and English.

Self‑motivated, takes ownership and responsibility for making things happen.

Able to proactively and constructively challenge at all levels.

Ability to analyse and present findings concisely with insightful commentary, delivering complex messages and analysis in a simple & clear format.

Proficient user of MS Office, with advanced Excel skills.

Very organised.

Quick learner.

📌 Equipment, Suppliers & Resources Manager (Madrid)
🏢 Jobtailor
📍 Madrid