Overview

We are Concentrix, the intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

Job Title: Exchange Customer Engineer (Bilingual)

Role Overview

We are seeking a highly skilled and experienced Customer Engineer specializing in Microsoft 365, Exchange Server, and Exchange Online. The adecuado candidate will help customers optimize and modernize their email and collaboration environments, ensuring high performance, security, and reliability across both on-premises and cloud platforms. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical, and leadership stakeholders.

As a Customer Engineer, you will act as a trusted technical advisor, supporting enterprise customers in the design, deployment, migration, and optimization of Exchange Server and Exchange Online environments, as well as broader Microsoft 365 administration and governance.

Note: This position requires fluency in English.

Key Responsibilities

Lead and deliver customer engagements focused on:

Exchange Server (on-premises and hybrid)

Exchange Online

Microsoft 365 administration and governance

Design and implement scalable and secure email architectures across hybrid and cloud environments

Plan and execute migrations from legacy email systems to Exchange Server and Exchange Online

Support migrations from on-premises Exchange to Exchange Online, ensuring minimal downtime and data integrity

Provide advanced troubleshooting,



optimization, and post-migration support

Manage and maintain Exchange environments, ensuring high availability, performance, and reliability

Collaborate with customers to define migration strategies, timelines, and best practices

Support compliance, retention, and governance requirements within Microsoft 365

Automate administrative tasks using PowerShell and other tools

Document technical solutions, best practices, and operational procedures

Required Qualifications

10+ years of experience in customer-facing roles (architecture, administration, consulting, or support)

Strong hands-on experience with:

Exchange Server (administration, architecture, and migrations)

Exchange Online (administration and migrations)

Microsoft 365 administration and governance

Experience with hybrid Exchange environments

Strong knowledge of Active Directory and Azure Active Directory (Entra ID)

Proven experience planning and executing complex email migrations

Advanced troubleshooting and problem-solving skills

Experience with PowerShell scripting for automation and management

Strong communication and stakeholder management skills

Preferred Qualifications

Experience with

Email compliance and retention solutions

Large-scale enterprise or government environments

Microsoft Graph API

Knowledge of

Cloud Adoption Framework

Well-Architected Framework

Relevant Microsoft certifications in Exchange, Microsoft 365, or related areas

📌 Exchange Customer Engineer (Bilingual) (Madrid)
🏢 Concentrix
📍 Madrid