MCI is hiring an Experienced Client Services Manager to manage client relationships and ensure consistent service delivery within our contact center.

Key Responsibilities

Serve as the primary point of contact for assigned client accounts.

Conduct regular business reviews and performance presentations.

Monitor service delivery and ensure adherence to SLAs and KPIs.

Collaborate with operations, QA, and training teams to resolve issues.

Identify opportunities for account growth and service improvement.

Manage client onboarding, transitions, and change requests.

Track and report on client satisfaction and feedback.

Qualifications

3+ years of experience in client services or account management in a BPO.

Strong relationship management and communication skills.

Ability to analyze data and present insights to clients.

Experience managing multiple client accounts.

Bachelor’s degree in Business, Communications, or a related field.

Benefits and Compensation

Competitive compensation and benefits packages.

HMO coverage plus a dependent.

Dental coverage.

Free meal during training.

Career growth and learning.

Allowances for rice, clothing, laundry and meals.

Performance and loyalty bonuses.

Frequent workplace disinfection and fogging.

Opportunities for growth and promotion.

Employee shuttle services.

Company retreats and off‑site events.

Recognition gifts and treats.

Work Environment and Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary,



required to sit/stand for long periods while using a computer and telephone headset. The employee will regularly operate a computer and other office equipment, including a phone, copier, and printer, and may occasionally move about the office to accomplish tasks, reach, raise, lower, or move objects up to forty pounds.

Location & Background Check

Must be authorized to work in the country where the job is based.

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background results.

Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Equal Employment Opportunity Statement Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees,



our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

📌 Experienced Call Center Client Services Manager (Madrid)
🏢 MCI
📍 Madrid