Location: Madrid, Spain.
Property: Corporate.

At ABLiving, a integral luxury wellness and hospitality group with brands such as SHA we are seeking a Business Applications Manager.

Job Purpose:

Act as the conductor of the application ecosystem that brings the AB Living experience to life.
Lead the strategy, implementation, and optimization of all platforms interacting with guests and clinical staff, ensuring every digital touchpoint reflects the excellence, personalization, and wellness philosophy of our brands.

Serve as the bridge between technology and the Marketing, Sales, and Clinical teams, translating business needs into elegant, efficient, and human-centered technology solutions.

Main Duties & Responsibilities:

Application Ecosystem Governance:
Governance & Lifecycle Management: Define and maintain configuration standards, update cycles, and operational procedures (SOPs) for all business applications, ensuring consistency and quality across the ecosystem.
Integration Architecture: Design and oversee system integrations (APIs and middleware),



ensuring real-time data flows across key platforms such as PMS, CRS, EHR, and CRM systems.
Incident Management & Continuous Improvement : Lead the resolution of complex application issues while identifying recurring patterns and implementing improvements that enhance platform stability and support processes.
Digital & Commercial Experience:
Digital Distribution Leadership: Manage and optimize the distribution technology stack (CRS, Channel Manager), ensuring maximum visibility and rate parity across all channels (OTAs, GDS, Metasearch) while increasing direct bookings.
MarTech Ecosystem Orchestration: Oversee the Marketing Technology ecosystem, including CRM platforms, booking engines, CMS systems, and marketing automation tools, supporting guest acquisition, conversion, and loyalty.
Guest Experience Product Vision: Act as Product Owner for guest-facing platforms such as the mobile app and guest portal, defining featur

📌 Business Applications Manager (Madrid)
🏢 Sha
📍 Madrid