Responsibilities

Receive incoming telephone calls from new and existing customers

Manage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery

Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales

Key Competencies

Data accuracy

Attention to detail

Ability to gain immediate credibility and trust

Exceptional communication skills

PC and system literate

Candidate Profile

Confident and enthusiastic.

The ability to work well as part of a team as well as independently

C2 Level of Spanish and C1 (or higher) level of English

First class written, verbal and interpersonal skills

Numerate and articulate

Well organised, reliable and thorough

Desirable Skills

Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality

Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals

Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.

Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions

Open Mindedness:



Considering and appreciating diverse perspectives and ideas, fostering collaboration

Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights

Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions

Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

What we offer

38.5hs/week from Monday to Friday, between 9.00 and 19.00

Temporary 1 month contract

Salary: 18.471 € gross/year

This is an on site job so living in the Barcelona area is a requirement.

Individual career paths to grow within the project

We are one of the world's largest provider of contact center services

Engage in an excellent work environment and team building activities.

Dynamic and international environment

Diversity, Equity & Inclusion

TP is home to a general family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

📌 Fashion Customer Service Representative with Spanish and English (Barcelona)
🏢 Teleperformance Spain
📍 Barcelona