Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third‑party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets.

Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Geotab is seeking a Field Services Coordinator who will orchestrate installation projects across Europe, ensuring the deployment of Geotab solutions meets the highest technical and customer service standards. Based in Madrid, you’ll be the go‑to person for scheduling and managing installations across Spain, the UK, and Italy – coordinating between customers, sales, and a network of installers to keep everything running smoothly.

If you love keeping complex projects on track, thrive in a fast‑paced environment, and are keen to join an industry leader – we would love to hear from you! As a Field Services Coordinator, your key area of responsibility will be managing end‑to‑end installation projects of varying scale and complexity, from single‑vehicle deployments to large fleet rollouts. You will be responsible for reviewing and processing work orders received through Salesforce, awarding projects to internal or third‑party installers, setting clear timelines, and holding all parties accountable to those commitments.





You will act as the central point of contact between customers and installers – resolving issues, communicating installation requirements, and ensuring everything is delivered on time and in accordance with Geotab’s standards. You will also review and approve invoices and installation reports, liaise with accounting for customer billing, and prepare periodic status reports to support general field services initiatives. In addition, the successful candidate will have strong organizational skills to juggle multiple projects simultaneously, meticulous attention to detail, and the communication fluency – in both English and Spanish – to work effectively across a geographically diverse team.

Manage installation projects of various sizes and complexities and ensure deliverables meet customer requirements. Award projects to internal and/or third‑party installers; Work with customers, sales professionals and installers to ensure installation requirements are understood, priced correctly, delivered on time and in accordance to company standards. Ensure the installation guides, instructions and other important information are communicated to the installers.

Work with installers to ensure they understand and use the Field Services department price list and tools for installation services. Maintain the installer network database by keeping the database current. Review and approve invoices and installation reports; ensure installation charges are in line with the company expectation.

Ensure the installers are paid for their services within agreed upon time period and assist installers with payment related questions.



Work with accounting to ensure our customers are billed for on‑site field services. Confirm the installation reports are received by the customers and installers.

Prepare periodic Field Services status reports.

Support

Geotab global strategic initiatives. Diploma or degree in business administration, industrial management, or a related field, or equivalent combination of education and work experience.

Experience managing third‑party contractor relationships and outstanding customer service skills.

Experience working with Salesforce. Fluency in English and Spanish (required); additional European language (French, Italian, German, etc.) Highly organized with the ability to manage multiple projects simultaneously. At Geotab, we have adopted a flexible hybrid‑working model in that we have systems, functions, programs and policies in place to support both in‑person and virtual work.

When working from home, you are required to have a reliable internet connection with at least 50 mb DL / 10 mb UL. Virtual work is supported with cloud‑based applications, collaboration tools and asynchronous working. We encourage work‑life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings.

Geotab encourages applications from all qualified individuals. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email protected] submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy.

📌 Field Service Coordinator (Contract) (Madrid)
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📍 Madrid