Do you have a passion for Industrial and Large Format Print?

Are you an experienced Field Engineer?

We would love to hear from you!

Working as part of Industrial Print team you willprovide field service, installation support and training to Epson end users for all commercial and industrial (C&I;) products across Spain and Portugal.

What you will do Evaluate and report on suitability of installation sites prior to installation

Carry out the successful completion of installation and commissioning of Epson C&I; products at customer sites, based on the terms and conditions outlined in the customer sales or commissioning agreement.

Directly support C&I; customers and end users, helping to identify and resolve technical problems with C&I; products

Liaise with other field service staff, both Epson and service partners, to share information

Monitor product failure to identify any ongoing problem that may require attention and provide feedback to the Manager Technical Support. Escalate technical issues concerning C&I; products through the established technical escalation route

Create training content and deliver courses on current and future C&I; products for Epson staff, customers, end users and service partners





Initiate and maintain effective communications with service partners on issues with C&I; products

Provide technical support expertise to sales exhibitions and events

Keep allocated company products, test equipment and tools in good working order

What we ask for Demonstrable experience in field service (printing industry), technical support or production support

Ability to travel to customer sites across Spain and occasionally Portugal

Experience with UV software eg adobe suites

Experience with colour management process used in the printing industry

Good understanding of electrical engineering

Proven experience in delivering practical solutions within a support environment

Team player capable of operating and contributing under pressure and to deadlines according to workload variances

Fluent in local language and English, verbal and in writing (write technical documents & reports)

Good knowledge of MS Office and general technology application

We are keen to hear from you even if you don’t match all listed requirements, but you identify with our brand and passion for innovation.

📌 Field Service Engineer - Industrial (Madrid)
🏢 JobFlurry
📍 Madrid