Full-time position, Monday to Friday, limited remote work (1 day / week)

Applications are screened by an AI agent. Failure to comply with the minimum requirements of the position will result in automatic rejection of the application.

About Naboo: Naboo is a new Integral leader in Corporate Events. We are a team of 250 builders, passionate about events, tech and AI. We help our Enterprise and SMB clients book, plan, pay and procure all their corporate events.

Whether it's a business lunch or a full-blown annual retreat overseas, Naboo makes it happen smoothly and efficiently, eliminating tedious tasks with AI-powered automation. Our event specialists focus on delivering tailored advisory and effective support to clients and vendors.

Based in Paris, London, Barcelona, Hamburg, New York, San Francisco and Montreal, Naboo is expanding its services beyond Europe and North America, to the Middle East and Asia. Naboo is scaling fast with strong backing from top-tier international investors.

Role & Responsibilities: You will be part of our Billing Operations & Customer Support team in Barcelona.

On a day to day basis you will:

Ensure high-end Customer Support, being reactive to Client and Supplier

Provide clear and concise answers within set SLAs

Ensure past events have the correct final amounts from each supplier

Ensure past events are correctly invoiced to the client





Follow-up on outstanding items and manage potential disputes

Own the end-to-end Customer Support process and execution

Monitor KPIs and SLAs and report on team performance

Recruit, onboard, and train junior team members

Package : 29000€ to 32000€ depending on experience + benefits

Beautiful offices in the center of Barcelona

Top-notch work equipment (MacBook)

Events that bring our team together

You are the ideal candidate if:

You have 1 to 3 years of experience in a Customer Support role at a tech scale-up

You are fluent in English and in French (50% of operations are in French). German is a plus.

You are comfortable working with CRM tools (HubSpot or similar)

You enjoy client interaction and working as part of a team

You like numbers, you are very well organized and you pay attention to detail

You can demonstrate how you have used AI or automation to improve operations

You are the perfect candidate:

You are looking for serious challenges and responsibilities from day one

You want to thrive in a high growth environment

Are excited about shaping a function (almost!) from scratch

You are not scared to build the plane while flying it

Recruitment process

Step 1: Discovery video call with the Head of Operations (20 min)

Step 2: Interview with the COO (20 min)

Step 3: Speed dating at the office with 4-5 team members (90 min)

📌 Finance Ops FR/EN - Barcelona (Madrid)
🏢 Naboo
📍 Madrid