Overview Who we are?

SupportYourApp is a integral Support-as-a-Service leader, collaborating with top-tier tech companies since 2010. We operate in 30+ countries and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support. We are expanding our talent bench—a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.

If you're ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

Responsibilities

Deliver outstanding customer support via calls, chats and emails

Build strong and lasting customer relationships

Keep up with evolving tools and technology

Handle sensitive customer data with care and security

Apply the latest and greatest customer happiness practices

Maintain deep understanding of client solutions and meet KPI

Communicate with developers and cross-functional specialists

Qualifications

Fluent German and English communication skills (at C1 level or higher)

6+ months of experience in a customer support role

CRM systems expertise

Strong analytical thinking and research skills

Positive, proactive and responsible attitude

Personal computer (at least 8GB of RAM)



with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Preferred

Experience in technical support

What you get in return

Provide services during flexible hours

Opportunity to cooperate fully remotely

Inclusive international environment

Compensation in USD

Rewards for referring friends

Balance between project workload and personal time, plus an internal health policy

Responsive leadership interested in your development and long-lasting cooperation

Greenhouse conditions for self-development A culture built on trust, with no time-tracking requirements

If this is about you — let's get to know each other before 2026 opens its doors. We can simply exchange ideas or talk through the opportunities for our growth together

Benefits and conditions may vary depending on the terms of your engagement. Some benefits typically apply to employees; independent contractors may not be eligible for all of them. Final terms will be clearly defined in your agreement if selected

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

📌 (Fluent German) Customer Support Consultant (Future Openings, remotely)
🏢 SupportYourApp
📍 Madrid