Kleinanzeigen is the leading online classifieds market in Germany. An average of more than 50 million ads are available in numerous categories – from children’s supplies to electronics to real estate. With more than 36 million users per month, Kleinanzeigen has the widest reach of all online selling platforms in the country.

Most of the items traded are second‑hand, contributing to sustainability. The market enables companies to offer services online. Launched in September 2009 as eBay Kleinanzeigen and part of Adevinta since June 2021, the platform was renamed in May 2023 to Kleinanzeigen.

Job Responsibilities

Process Ownership and Documentation

Own and maintain fraud SOPs, playbooks, process maps, and working instructions.

Ensure documentation remains current as workflows, tooling, and fraud patterns evolve.

Standardize ways of working across internal teams and external partners.

Identify process gaps, inefficiencies, and unclear ownership, and drive improvements.

Help build scalable, repeatable operational processes rather than ad‑hoc solutions.

Cross‑Functional Coordination

Act as a central point of coordination between Fraud, Product, Engineering, Customer Service, Analytics, and vendors.

Ensure actions, decisions, and dependencies are clearly tracked and followed through.





Translate fraud operational needs into actionable requirements for partner teams.

Support alignment across teams during launches, incidents, and process changes.

Training, Calibration, and Quality Support

Coordinate rollout readiness for new workflows, controls, and tooling.

Support training plans and knowledge transfer for moderation‑related operational changes.

Help maintain calibration routines and process consistency across teams.

Partner with subject matter experts to turn expertise into usable guidance and documentation.

Job Requirements The adecuado candidate is a strong operator and program driver with excellent organizational discipline, stakeholder‑management ability, and process thinking. They are comfortable working in complex cross‑functional environments and can bring structure to ambiguous operational challenges. Must be fluent in German and English, with strong written and verbal communication skills in both languages.

Job Benefits

Attractive base salary

Participation in short‑term incentive plan (annual bonus)

Work from anywhere: up to 20 days a year of working from anywhere

24/7 Employee Assistance Program for you and your family

Collaborative environment with opportunities for growth

Range of locally relevant benefits

📌 Fraud Program Manager (Madrid)
🏢 Adevinta
📍 Madrid