Description
The Rewards Administrative is part of the European Business Support Team and provides high-quality, proactive business support to consultants and senior leaders across W&R; Europe with a specific focus on our team in Spain. This role ensures seamless coordination of client and internal activities, enabling consultants to focus on delivering exceptional client outcomes. Responsibilities include diary and travel management, expense processing, client scheduling, mailbox operations, contracting support, project code management, billing coordination, and administrative tasks aligned with WTW standards and compliance requirements.
Key Responsibilities:
Consultant & Client Support
Manage diaries, travel arrangements, and expense submissions for allocated consultants (L43+).
Book meeting rooms and restaurants for client meetings; support renewals of laptops, mobile phones, office cards.
Schedule client meetings and workshops, ensuring timely communication and professional standards.
Handle internal and external queries promptly and accurately.
Mailbox Operations




Monitor and triage shared mailboxes for the European Business Support Team.
Ensure timely completion of requests and adherence to agreed service levels.
Contracting Support
Understand the basics of contracts and coordinate with support functions (Legal, Compliance, Finance, IT, Facilities) to manage client contracting.
Open tickets in Service Central and manage support tools.
Coordinate with consultants for any required business information.
Register and maintain clients’ apps and platforms so W&R; is qualified/recorded as provider (upload documentation, update passwords, check messaging).
Project Codes, TCT & MavenLink
Verify correct legal entity for billing before opening project codes.
Follow up with clients to obtain signed proposals; upload signed proposals in TCT.
Maintain a list of codes opened during the year with TCT links accessible to all consultants.
Prepare quarterly lists of codes with TCT l

📌 Administrative Rewards (Madrid)
🏢 WTW
📍 Madrid