Job Description

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support.

This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

We are looking for an extremely proactive person with a keen interest in technology, who is able to make suggestions for improvements and offer an opinion on new products or services.

In addition, we are looking for a person with exceptional customer service skills, along with the ability to build effective working relationships with both team members and business users, and a adaptable and committed approach to work.

Job responsibilities
- Face to Face IT support of users;
- Hardware installation, movement and de-installation;
- Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.);
- System and application changes testing,



scripts preparation in MS Windows 10 and MS Office 365 environment;
- Small project management related with new hardware or software installation;
- Software, patches and updates installation using MS SCCM;
- 2-3 years of experience in a technical ICT environment, preferably in a Manufactory based organization;
- General End User technology knowledge;
- End User Workspace platforms (discovery, asset management, client management);
- End User Microsoft platforms (Active Directory, Office, SCCM);
- ITSM Tool Set (Ticket Management Software) preferred;
- A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role.
- Soft skills: Planning and organizing; Attention to details; Problem solving; Analysis; Flexibility; Customer sensitivity: Technical writing skills;
- Excellent English and local language, Written and Spoken.

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