Job Title
Field Service Technician
Job Description
Field Service Technician
Provide on-site technical support, troubleshooting, installation, maintenance, and repair for the Hospital General Universitario Gregorio Marañón, Madrid, ensuring safe, compliant, and high-quality service delivery.

Your role:
- Provide technical support and troubleshooting for customers, accurately diagnosing issues and implementing solutions in line with regulatory guidelines, safety standards, and company protocols.
- Support the installation, maintenance, repair, routine checks, and performance validation of medical devices, helping ensure equipment functions effectively and potential failures are prevented.
- Work with limited supervision and autonomy, setting priorities for your own work based on general guidelines while documenting all service activity accurately in the Service Management System.
- Build strong customer relationships by handling inquiries and complaints professionally, communicating clearly on service status and timelines, and escalating more complex issues when needed.




- Develop your technical expertise through hands-on support of senior technicians during advanced procedures and ongoing training on new products, service procedures, and compliance expectations.

You're the right fit if:
- You hold a High School Diploma or Vocational Education.
- You have experience in system administration, technical troubleshooting, and supporting customers in a service-oriented environment.
- You are confident drafting clear technical documentation and maintaining accurate service records, including diagnostics, resolutions, and parts used.
- You are a fluent Spanish speaker with excellent communication skills and the ability to explain technical information clearly to customers and internal stakeholders.
- You can commit to working from the Hospital General Universitario Gregorio Marañón.

Compensation & benefits
Doing meaningful work should come with fair, transparent rewards. T

📌 Field Service Technician (Madrid)
🏢 Philips
📍 Madrid