Breezeway’s award-winning property operations and experience platform helps coordinate, communicate, and verify detailed work at properties. Powering over 55M property care tasks, Breezeway helps thousands of short-term rental managers and hospitality operators increase operational efficiency and boost service revenue while eliminating manual work and elevating the experience at each property.

Client Onboarding & Success Manager, Italian Market

We're intentional about how we build new markets. This is a foundational role as Breezeway enters the Italian market. You'll own the full client journey — from onboarding new customers through to long-term retention and growth. As the market scales and we add headcount, this role will naturally specialize. For now, it's a high-ownership, high-visibility opportunity to shape how Breezeway shows up for Italian operators.

WHAT YOU'LL DO

Onboarding
- Collaborate with Sales and CX to ensure efficient onboarding of new Italian-market accounts, with clear handoffs and cross-functional alignment




- Run training sessions that educate clients on Breezeway best practices and how to get the most out of the platform for their specific operations
- Actively monitor onboarding health — tracking timelines, milestones, and early adoption signals across your book
- Troubleshoot client issues to resolution or escalate to the right internal resource quickly
- Build and iterate on onboarding materials, processes, and documentation in Italian as a foundation for the market
- Collaborate cross-functionally with Sales and Product to translate client feedback into practical improvements

Client Success
- Maintain continuous engagement with clients post-onboarding to drive adoption, build confidence, and increase platform value
- Identify churn risks early and develop action plans to address them before they escalate
- Develop engagement and success strategies informed by data and client feedback; identify upsell and cross-sell opportunities
- Serv

📌 Client Onboarding (Madrid)
🏢 Breezeway
📍 Madrid