Job Description

SIXT, a leading global mobility services provider, is looking for fluent German-speaking Customer Service Representatives to work remotely from Spain. In this role, you will assist customers with their rental experience, from trip planning to post-rental support, while delivering excellent service. The position offers the opportunity to join an international team, represent a premium general brand, and build a rewarding career from the comfort of your home. Ideal candidates are customer-focused, motivated, and passionate about helping people.
YOUR ROLE
- Act as the first point of contact for German-speaking customers, providing expert support before, during, and after the booking process.
- Handle customer inquiries efficiently and empathetically via phone and e-mail, ensuring a smooth and positive experience at every touchpoint.
- Engage customers with in-depth knowledge of SIXT's products, services, and mobility solutions to find the best fit for their needs.
- Increase customer satisfaction and loyalty through friendly, professional, and solution-oriented service.




- Identify and escalate complex cases when needed, collaborating closely with internal teams to ensure timely and accurate resolution.
- Contribute as an active team player, supporting administrative tasks and sharing knowledge to continuously improve team performance.

YOUR SKILLS
- Language proficiency: Native or near-native German speaker with fluent English skills (additional languages are a plus).
- Customer focus: A genuine passion for service excellence and helping customers find the right solution.
- Professional experience: At least 1 year of experience in a customer-facing or service-oriented role.
- Technical skills: Solid knowledge of MS Office tools; experience with CRM systems is a plus.
- Communication skills: Strong verbal and written communication abilities, with a positive and professional tone at all times.
- Flexibility & reliability: Ability to work on a rotating sch

📌 German and English Speaking Customer Service Agent (Madrid)
🏢 SIXT Spain
📍 Madrid