Job description

About Ibexa
Ibexa is a European marketing orchestration platform that helps organisations deliver seamless, data-driven customer experiences across the entire digital journey. By unifying content management, customer data, engagement, product information, and interactive data collection — through solutions like Qualifio, Raptor, Quable, and Actito — Ibexa enables marketing and digital teams to break down silos and orchestrate high-impact, personalised experiences at scale.
We are a team of 350+ professionals across Europe. Our Barcelona office, located in the heart of the city, brings together around twenty people including a Customer Care team of 7 specialists.

The role
You'll join our Customer Care team as a technical first-line specialist for our clients. Your job: understand complex problems, diagnose them properly, and help our clients get the most out of our marketing platforms.
This is not a script-reading support role. You're here because you genuinely understand how tools, integrations,



and data work — and because you can also explain clearly to a user what's happening and how to fix it.
Your responsibilities:
- Handle incoming requests (email, phone) and manage related tickets
- Analyse reported issues and lead first-level investigations
- Assess complexity and escalate to technical teams when needed
- Own tickets through to full resolution

Job requirements
Technical skills — required
You have a solid technical foundation, whether through a degree in computer science, web development, or equivalent hands-on experience. Concretely:
- You understand how web applications work (request/response, logs, client/server behaviour)
- You're comfortable with HTML and CSS — you can read code, spot what's wrong, and understand the structure
- You know what a REST API is: webhooks, HTTP calls, and status codes make sense to you
- SQL doesn't scare you: you can understand a table structure
- You've worked with CRM, marketing automation, or data managem

📌 Customer Care Specialist (Barcelona)
🏢 Ibexa
📍 Barcelona