SIXT, a leading global mobility services provider, is looking for fluent German-speaking Customer Service Representatives to work remotely from Spain. In this role, you will assist customers with their rental experience, from trip planning to post-rental support, while delivering excellent service. The position offers the opportunity to join an international team, represent a premium global brand, and build a rewarding career from the comfort of your home. Adecuado candidates are customer-focused, motivated, and passionate about helping people.
YOUR ROLE
- Act as the first point of contact for German-speaking customers, providing expert support before, during, and after the booking process
- Handle customer inquiries efficiently and empathetically via phone and e-mail, ensuring a smooth and positive experience at every touchpoint
- Engage customers with in-depth knowledge of SIXT's products, services, and mobility solutions to find the best fit for their needs
- Increase customer satisfaction and loyalty through friendly, professional, and solution-oriented service
- Identify and escalate complex cases when needed, collaborating closely with internal teams to ensure timely and accurate resolution
- Contribute as an active team player, supporting administrative tasks and sharing knowledge to continuously improve team performance
YOUR SKILLS
- Language proficiency Native or near-native German speaker with fluent English skills (additional languages are a plus)
- Customer focus A genuine passion for service excellence and helping customers find the right solution
- Professional experience At least 1 year of experience in a customer-facing or service-oriented role
- Technical skills Solid knowledge of MS Office tools; experience with CRM systems is a plus
- Communication skills Strong verbal and written communication abilities, with a positive and professional tone at all times
- Flexibility & reliability Ability to work on a rotating schedule Monday to S
📌 German and English Speaking Customer Service Agent (Palma de Mallorca)
🏢 SIXT Spain
📍 Palma de Mallorca
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