We are looking for a customer-centric, solution-oriented Customer Service Representative who is fluent in Icelandic to join a vibrant, diverse team in Spain. In this position, you will serve as an essential connection point between international travelers and accommodation hosts. Your primary goal will be to interpret guest and partner needs, balance the priorities of both parties, and deliver seamless, premium support that elevates the travel experience.

Work Structure & Relocation Support
- Hybrid Schedule: Enjoy a balanced working arrangement featuring 2 days per week at the office and 3 days working remotely from home.
- Complete Relocation Support: To make your transition seamless, the employer fully covers your flight to Barcelona and provides 30 days of complimentary studio apartment housing upon your arrival.
- Location: Based in Barcelona, Catalonia, Spain. The modern corporate office offers excellent public transportation connections and is situated right next to the Westfield Glòries commercial district.

Key Responsibilities
- Customer Advocacy & Mediation:



Attentively listen to and evaluate the expectations of travelers and property hosts, operating as a dependable, empathetic mediator to maintain high satisfaction on both sides.
- Inquiry Management: Address and resolve a wide variety of incoming requests concerning reservation modifications, amenity details, payment processing, and foundational technical troubleshooting.
- Multichannel Support: Deliver accurate, efficient, and prompt guidance via phone and email communication channels in line with organizational standards.
- Adaptability: Navigate complex or sensitive customer disputes with a calm, positive demeanor while effortlessly adapting to evolving business workflows and team goals.

Candidate Profile & Requirements

Core Qualifications
- Language Mastery: Native or bilingual command of Icelandic (C2 level) combined with advanced English proficiency for smooth collaboration within an internati

📌 Icelandic Speaking Customer Advisor (Barcelona)
🏢 Eco Plus Solutions
📍 Barcelona