We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.
We are looking for an IT Service Engineer to join our Madrid office team. In this role, you will provide technical assistance to our users and staff, ensuring optimal use of hardware and software tools whilst enhancing system performance. You will also play a key part in standardising and innovating our IT infrastructure through hands-on projects at an exciting time of product scaling and tooling evolution.
What The Role Involves
Independently resolve hardware, software, and access tickets, improving documented processes along the way
Administer core platforms including Google Workspace (Gmail, Drive, Meet, Shared Drives, Calendar,
Google Admin Console), Okta (user lifecycle, MFA policies, basic app assignments), Slack, Notion, and Zoom
Configure and troubleshoot VPN/ZTNA and remote access solutions
Set up and support advanced workplace IT configurations (meeting rooms, printers, town hall spaces)
Build and maintain basic automation workflows using Slack Workflows, Zapier, Google Workspace automations, and n8n
Manage and prioritise a personal ticket queue effectively
Maintain and improve IT knowledge base entries
Handle employee onboarding and offboarding end-to-end
Escalate complex issues with clear diagnosis notes and follow up until resolved
What We Are Looking For
Minimum secondary school / vocational IT qualification; BA preferred
Google Workspace administration experience (users, groups, licensing, Gmail routing basics, Shared Drives, Google Admin Console)
Okta administration experience (user lifecycle management, MFA p
📌 IT Service Engineer (Madrid)
🏢 Super
📍 Madrid