Ref: 8231BN

Company Profile A well-established SaaS provider with integral operations.

Location Barcelona

Hybrid work 3 days a week in the office

Salary Up to €60,000 per annum, plus bonus.

Responsibilities To manage operations and maintenance of the international systems and ensure they remain reliable and compliant with client contracts.

Oversee the maintenance of both on-site equipment and back-office IT systems, including emergency fault response and planned maintenance.

Liaise with and provide technical support to vendors, external service providers and on-site technical teams.

Build and maintain strong client relationships and manage commercial and contract-related enquiries.

Understand contractual requirements and ensure operations remain fully compliant and meet performance targets.

Manage operational budgets, Profit/Loss performance and track spending against forecasts.





Develop and execute strategic plans and support frameworks for new projects.

Drive continuous improvement and operational efficiency initiatives for existing projects.

Record and report KPI performance and provide team or individual training where required.

International travel required.

Candidate Profile

Fluent in French and English to high business standard (written and spoken) – Essential.

Experience in a similar operations management role within the IT or SaaS sector – Essential.

Degree in IT, Engineering or related technical field preferred.

Strong understanding of IT Service Management Framework (ITIL) and comfortable with ticket management tools.

Previous experience in budget and P&L; management.

Excellent communication and negotiation skills.

📌 French speaking Operations Manager (Madrid)
🏢 French Selection (FS)
📍 Madrid