A well-established SaaS provider with integral operations.

Responsibilities

French speaking Operations Manager

Location: Barcelona

Hybrid work 3 days a week in the office

Salary: up to €60,000 per annum, plus bonus

Ref: 8231BN

Main duties

To manage operations and maintenance of the international systems and ensure they remain reliable and compliant with client contracts.

The role

– Oversee the maintenance of both on-site equipment and back-office IT systems, including emergency fault response and planned maintenance

– Liaise with and provide technical support to vendors, external service providers and on-site technical teams

– Build and maintain strong client relationships and manage commercial and contract-related enquiries

– Understand contractual requirements and ensure operations remain fully compliant and meet performance targets

– Manage operational budgets, Profit/Loss performance and track spending against forecasts





– Develop and execute strategic plans and support frameworks for new projects

– Drive continuous improvement and operational efficiency initiatives for existing projects

– Record and report KPI performance and provide team or individual training where required

– International travel required

Candidate's Profile

– Fluent in French and English to high business standard (written and spoken) – Essential

– Experience in a similar operations management role within the IT or SaaS sector – Essential

– Degree in IT, Engineering or related technical field preferred

– Strong understanding of IT Service Management Framework (ITIL) and comfortable with ticket management tools

– Previous experience in budget and P&L; management

– Excellent communication and negotiation skills

📌 French-Speaking SaaS Operations Manager – Barcelona (Hybrid) (Madrid)
🏢 French Selection UK
📍 Madrid