Job Description

At SIXT, we are looking for you if you enjoy customer contact and know how to handle demanding customers with professionalism and empathy
YOUR ROLE AT SIXT
- In case of breakdowns and accidents, our team ensures that private customers quickly and easily receive a replacement vehicle
- You work closely with insurance and roadside assistance companies, processing their orders promptly and in a customer-oriented manner
- You handle inbound and outbound communication via email and phone, providing seamless support throughout the process
- You create orders and reserve the requested vehicles accurately and efficiently
- You act as the key point of contact for customers during stressful situations, delivering calm and effective solutions
- You contribute to a collaborative, international remote team committed to service excellence

YOUR SKILLS MATTER
- Customer Orientation You have an excellent ability to understand and anticipate customer needs, ensuring satisfaction with every interaction




- Language Proficiency You are fluent in German and English; additional languages such as Spanish, French, Italian, or Dutch are a plus
- Effective Communication You are open-minded, communicative, and confident in both written and verbal exchanges
- Flexibility You can adapt to a dynamic work environment, including availability for night shifts (22:00–06:00h)
- Teamwork & Collaboration You work effectively within an international team, fostering cooperation and a positive working atmosphere
- Solution-Focused Mindset You quickly identify problems and propose effective solutions, ensuring service continuity and customer satisfaction

WHAT WE OFFER
- Permanent Contract A stable project with real opportunities for progression
- Attractive Salary and Professional Growth Opportunities Competitive salary of €21,600 gross/year (12 payments), plus €60 telework allowance and a 30% night shift premium for hours between 22:00–06:00h, with professional development opportunities i

📌 German Speaking Agent Replacement Reservation (Palma)
🏢 SIXT Spain
📍 Palma