WE ARE HIRING

CORPORATE OPERATIONS & PATIENT SERVICES – MEDTECH SPECIALIST

Neuraxpharm is looking for people who want to make a difference and improve patients’ lives within the CNS area. We want individuals who will go the extra mile and make great things happen.

Being part of this team does not mean you are just working for a company, but for a cause

Neuraxpharm is seeking a Corporate OPERATIONS & PATIENT SERVICES – MEDTECH SPECIALIST to strengthen our MedTech Business Unit, based in Barcelona (hybrid).

Your Mission

Reporting to the Corporate Head of Supply Chain and with a dotted line to the MedTech Business Unit, this role will own the end‑to‑end Operations and Patient Services operating model for Neuraxpharm’s medical device solutions.

You will act as the service owner of the patient-facing operating model, ensuring seamless patient onboarding, service delivery, partner governance, and commercial operational readiness.

You will work cross‑functionally with IT, Regulatory, Legal, Finance, Commercial Excellence, Market Access, external service partners,



and Supply Chain to ensure a robust, compliant, and patient‑centric service model.

Patient Support services
Define and document patient onboarding, activation, monitoring support, and off‑boarding workflows, aligned with the clinical and patient journey.
Define system interfaces with IT to ensure reliable data flows, patient activation/deactivation processes, and service continuity.
Ensure compliance by design with MDR and GDPR across all patient‑related operational processes and data flows.
Support the definition of the commercial operating model, including billing logic, invoicing triggers, and documentation flows, in coordination with Finance.
Set up the Patient Support Program, selecting and onboarding external service providers (e.g. technical call center / PSP).
Define service KPIs, SLAs, dashboards, and escalation models for outsourced Patient Support services.
Contribute to launch readiness, tende

📌 Corporate Operations (Sant Joan Despí)
🏢 Neuraxpharm
📍 Sant Joan Despí