Organization- Grand Hyatt Barcelona

Summary

Position Summary

At Grand Hyatt Barcelona, one of Barcelona’s newest luxury landmarks, we are looking for a dynamic, people-focused, and highly organized Assistant Front Office Manager to join our Rooms Division leadership team.

This role is responsible for supporting the Front Office Manager in overseeing the daily operations of the Front Office department, ensuring exceptional guest experiences, maintaining operational excellence, and leading a high-performing team. Working closely with Housekeeping, Guest Services, Reservations, Revenue, and other hotel departments, you will help deliver seamless service and uphold Hyatt’s luxury hospitality standards.

Key Responsibilities

Support the Front Office Manager in overseeing the daily operation of the Front Office department and ensuring exceptional guest service.
Lead, motivate, coach, and develop Front Office colleagues to maintain high levels of engagement and performance.
Oversee guest arrivals, departures, VIP stays, and special requests,



ensuring a seamless and personalized experience.
Act as a key contact for guest relations, handling concerns and service recovery situations professionally and efficiently.
Coordinate closely with Housekeeping, Reservations, Engineering, and other departments to ensure smooth hotel operations.
Assist with recruitment, onboarding, training, scheduling, and performance management processes.
Monitor operational standards, identify opportunities for improvement, and support the achievement of departmental goals.
Ensure compliance with Hyatt brand standards, company policies, and health and safety procedures.
Support revenue optimization, room inventory management, billing accuracy, and financial control processes.
Lead shift briefings and maintain effective communication across departments.
Perform other duties as assigned by hotel management.

Qualifications

Skills & Qualifications

2–3 years of experience in a similar Front Office

📌 Assistant Front Office Manager (Barcelona)
🏢 Grand Hyatt
📍 Barcelona