Role Description
We are still looking for the very Top Talent…and we would be delighted if you were to join our team
More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.
What we look for?
We are looking for a strategic and operationally driven Functional Product Owner to lead the Banking branches solution within our SaaS Assisted Channels platform.
The selected candidate will be responsible for defining and evolving the end-to-end servicing, operational, and customer interaction capabilities used across Bank Branches.
This role acts as the functional owner, translating branch operational and business needs into scalable global capabilities that will be implemented in our servicing SaaS platform.
Key Responsibilities
Own the functional vision and roadmap of the Branch Channels platform,
defining and prioritizing capabilities for Branch servicing workflows, operational processes, Customer View, Appointment and Visit Management, Device Management, Queue and shift management.
Collaborate with country programs to (1) understand branch operational needs, (2) identify reusable global capabilities, (3) evaluate local requirements versus general product opportunities.
Translate business and operational needs into Functional definitions, User stories and servicing requirements for the IT teams.
Coordinate with technical teams and participate actively in backlog prioritization, release planning, functional validation and Stakeholder management.
Define and evolve operational use cases related to Customer onboarding, Teller and cashier operations, Appointment management, Device integration within branches, Customer identification and authentication, Branch productivity and operational efficienc
📌 Functional Product Owner (Madrid)
🏢 Ust
📍 Madrid