CENTRAL RESERVATIONS AGENT
We need an exceptional and commercially driven Central Reservations Agent to join our Central Reservations Office (CRO). If you're passionate about hospitality, thrive in a fast-paced environment and enjoy turning enquiries into confirmed business, then your journey should start here.
Help us drive revenue, build lasting client relationships and create unforgettable experiences across Europe's fastest-moving, ground-breaking lifestyle hospitality brand. Join Generator. Be yourself.
WHO ARE WE
At Generator, we don't just sell beds — we create experiences in some of the world's most exciting cities.
Recognised by Fast Company as one of the Top 50 Most Innovative Companies, we are growing fast — and building a Central Reservations team that directly drives our general revenue.
ABOUT THE ROLE
This is not a typical reservations role.
This is where sales meets operations.
If you're looking for a purely administrative role, this isn't it. Here, your impact is measurable — in conversion, revenue and client relationships.
You will:
-
Manage high-value group business.
-
Drive conversion and revenue performance.
-
Work across international markets and multiple channels.
-
Be part of a centralised, high-performance CRO (Central Reservations Office).
NUTS AND BOLTS OF THE JOB
-
Manage group reservations across direct, OTA and wholesale channels.
-
Proactively convert enquiries into confirmed business.
-
Build, negotiate and optimise group quotes, including upselling opportunities.
-
Take full ownership of billing, deposits and payment processes.
-
Ensure accuracy and efficiency across systems and platforms.
-
Collaborate with Revenue, Sales and Operations to maximise results.
-
Build strong, lasting relationships with clients and partners.
Naturally this is not intended as an exhaustive list of duties. Other responsibilities may reasonably form part of this role.
WHAT'S IN YOUR DNA
-
Strong commercial mindset — you don't just quote
📌 Reservations & Groups Executive (Barcelona)
🏢 Generator Hostels
📍 Barcelona
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.